Shipping policy
Thank you for shopping with Made By Gemelli.
This Shipping Policy outlines how we process and ship orders placed through our website.
Processing Times
As each Gemelli piece is handmade to order, please allow 2–5 business days for your order to be prepared before dispatch.
During busy periods, product launches or promotional events, processing times may be slightly longer. If there is a significant delay, we'll contact you using the details provided with your order.
Shipping Methods
Orders are shipped within Australia using Australia Post.
Available shipping options and applicable rates are displayed at checkout before payment is completed.
Delivery
Once your order has been dispatched, you'll receive a confirmation email containing your tracking information.
Delivery estimates are provided by Australia Post and are outside of our control. We cannot guarantee delivery timeframes once an order has been handed to the carrier.
Shipping Address
Customers are responsible for ensuring their shipping address is accurate at the time of purchase.
Made By Gemelli is not responsible for delays, lost parcels or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.
Lost or Delayed Parcels
Once an order has been dispatched, responsibility for delivery rests with Australia Post.
If your parcel is delayed or appears to be lost, please contact us at madebygemelli@outlook.com. We'll gladly assist you in lodging an enquiry with Australia Post where appropriate.
Contact
If you have any questions regarding this Shipping Policy, please contact us at: