Refund policy
Returns
As Gemelli jewellery is handmade in small batches or made to order, we do not offer refunds or exchanges for change of mind. Please choose carefully before placing your order.
Faulty Items
If your order arrives damaged or you believe your item has a manufacturing fault, please contact us within 7 days of receiving your order at madebygemelli@outlook.com.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item
If a manufacturing fault is confirmed, we'll repair, replace or refund your item, as appropriate, in accordance with Australian Consumer Law.
Personalised Items
Personalised or custom-made pieces cannot be returned or exchanged unless they are faulty or do not match your order.
Australian Consumer Law
Nothing in this policy excludes or limits your rights under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.