I want you to love your Gemelli piece. If something isn't right, I'm here to help.

CHANGE OF MIND

As each Gemelli piece is handmade in small batches or made to order, refunds or exchanges aren't offered for change of mind. Please choose carefully before placing your order.

If you have any questions before purchasing, feel free to get in touch.

FAULTS

Every Gemelli piece is carefully inspected before dispatch. If your order arrives damaged or you believe there's a manufacturing fault, please contact me within 7 days of receiving your order at madebygemelli@outlook.com.

Please include your order number, a brief description of the issue and a few clear photos.

If a manufacturing fault is confirmed, your piece will be repaired, replaced or refunded in accordance with Australian Consumer Law.

NATURAL MATERIALS

Many Gemelli pieces feature natural gemstones and freshwater pearls. Variations in colour, pattern, shape and surface texture are a natural characteristic of these materials and are not considered faults.

As each piece is individually handcrafted, slight variations from product images may also occur.