I want you to love your Gemelli piece. If something isn't right, I'm here to help.

CHANGE OF MIND

Please choose carefully, as refunds or exchanges aren't offered for change of mind. If you have any questions before purchasing, feel free to get in touch.

FAULTS

Every Gemelli piece is carefully inspected before dispatch. If your order arrives damaged or you believe there is a fault, please contact me at madebygemelli@outlook.com.

Please include your order number, a brief description of the issue and, where possible, a few clear photos.

Faulty items will be assessed and a repair, replacement or refund provided where required in accordance with Australian Consumer Law.

NATURAL MATERIALS

Handmade Gemelli designs may feature natural gemstones and freshwater pearls. Variations in colour, pattern, shape and surface texture are natural characteristics of these materials and are not considered faults.

Slight variations from product images may also occur due to the natural materials and handmade process.